Sentinel - Brand Safety Monitoring
Get alerted instantly when your community sentiment turns negative or crisis keywords appear.
Why Sentinel?
In large communities, you can't read every message. Sentinel monitors 24/7 and alerts you when:
- 🔴 Sentiment drops below your threshold
- 🚨 Crisis keywords appear (scam, bug, broken, etc.)
- 📉 Negative trends emerge
Configuring Sentinel
Go to Dashboard → Settings → Sentinel.
1. Enable Monitoring
Toggle Sentinel ON to start monitoring all incoming messages.
2. Set Threshold
Use the slider to configure sensitivity:
| Threshold | Sensitivity |
|---|---|
| -0.7 to -1.0 | Very sensitive - Many alerts |
| -0.4 to -0.6 | Balanced - Moderate alerts |
| 0.0 to -0.3 | Relaxed - Only extreme cases |
3. Add Crisis Keywords
Add words that should trigger immediate alerts:
- Company-specific:
bug,$TICKER crash,exit scam - Generic:
scam,hack,stolen,broken
Keywords are case-insensitive.
4. Alert Channels
Choose where to receive crisis alerts:
- Dashboard - Shows in Admin Alerts panel
- Email - Sent to admin email
- SMS - Urgent text message (requires setup)
- Discord DM - Direct message to admin
How It Works
Message received
↓
Sentiment analyzed (-1 to +1)
↓
Check threshold + keywords
↓
If triggered → Create Alert → Dispatch Webhooks
Responding to Alerts
When a crisis is detected:
- Check the Admin Alerts panel
- Click the alert to see context
- View the original message
- Take action in your community
Best Practices
- Start with moderate threshold (-0.5) and adjust based on false positives
- Add industry-specific keywords relevant to your niche
- Review alerts daily to calibrate sensitivity